A leading Bio Technology & Life Science Company was looking to grow operations in Eastern Europe & Middle East. Their future customer base was concerned about their ability to support an installed base from North America. FBC helped identify a Strategic Service Partner in the Eastern Europe Region that would augment the service capabilities of North American Equipment Mfg. The strategic partnership provides a seamless ability for the Bio Technology company to provide Global Instrument Support and also place more instruments in their emerging markets.
FBC Value Add:
With a 30 day implementation time line, it was possible to put a complete service operation together to support a successful product launch in an unknown territory. Reducing time to market, and risk associated with an International Product Launch.
Steps to Success
To deliver the expected output FBC establishes the necessary objectives and processes. The "Plan" stage includes identifying the assortment of problems, prioritizing and planning of improvement actions. FBC team will briefly describe the problem, gather required information and will analyze the "As Is" state. This is followed by formulation of objectives and assessment of actions to solve, improve or optimize.
FBC implements the plan and implements a pilot process to solve a problem. Data is collected for understanding the output of the Pilot phase.
In this stage actual results are measured and compared against the expected results from the Pilot Phase. FBC keeps track of deviation in implementing from the plan.
FBC takes corrective actions on significant differences between actual and planned results. Differences are analyzed to determine their root causes and changes are applied to get the required results. It is followed by standardization of successful approaches and following up actions.