Description
A midsize repair shop for Medical imaging equipment needed an ability to track all their repair activities including oversight on the field operations, and repair vendors. Over a period of one year, FBC consultants worked with the end customer in carefully mapping all their requirements, baselining all their current processes, and implementing an end to end web based solution to track all their repair work orders, track their back end repair suppliers, and also ensuring tracking of all assets to the serial number level.
FBC Value Add:
Implementation of an end to end web based solution to track all their repair work orders over a one year period.
Steps to Success
Plan
To deliver the expected output FBC establishes the necessary objectives and processes. The "Plan" stage includes identifying the assortment of problems, prioritizing and planning of improvement actions. FBC team will briefly describe the problem, gather required information and will analyze the "As Is" state. This is followed by formulation of objectives and assessment of actions to solve, improve or optimize.
Do
FBC implements the plan and implements a pilot process to solve a problem. Data is collected for understanding the output of the Pilot phase.
Check
In this stage actual results are measured and compared against the expected results from the Pilot Phase. FBC keeps track of deviation in implementing from the plan.
Act
FBC takes corrective actions on significant differences between actual and planned results. Differences are analyzed to determine their root causes and changes are applied to get the required results. It is followed by standardization of successful approaches and following up actions.
