Description
A Mid size Medical Service Technology business had three separate applications for Accounting, Service Call Management, & Inventory Tracking. The three discreet databases, limited the Senior Management team from getting a holistic view of their complete operations and identifying bottlenecks to profitable growth. Over a period of two weeks, FBC consultants prepared an opportunity statement that outlined a comprehensive solution to consolidate all applications into one common software system. By partnering with the internal operations team, a new system was implemented and the project was successfully completed within a span of one year. Today, the client covers all their through one seamless application, that provides an end to end browser based solution to all their Service operations.
FBC Value Add:
By partnering with the internal operations team, a new system was implemented and the project was successfully completed within a span of one year.
Steps to Success
Plan
To deliver the expected output FBC establishes the necessary objectives and processes. The "Plan" stage includes identifying the assortment of problems, prioritizing and planning of improvement actions. FBC team will briefly describe the problem, gather required information and will analyze the "As Is" state. This is followed by formulation of objectives and assessment of actions to solve, improve or optimize.
Do
FBC implements the plan and implements a pilot process to solve a problem. Data is collected for understanding the output of the Pilot phase.
Check
In this stage actual results are measured and compared against the expected results from the Pilot Phase. FBC keeps track of deviation in implementing from the plan.
Act
FBC takes corrective actions on significant differences between actual and planned results. Differences are analyzed to determine their root causes and changes are applied to get the required results. It is followed by standardization of successful approaches and following up actions.
